Commission Process

Our custom commission process is designed to turn your concept into a one-of-a-kind rug with clarity and care.

  1. Complete the request form with your preferred size and provide a clear design reference or inspiration.

  2. Our team reviews your request and provides a quote together with a mockup.

  3. Once approved and payment is received, production begins.

  4. We notify you when your rug is complete and ready for shipment.

FAQs

How long does it take to make a custom rug?

Lead times vary based on size and complexity. We will confirm the current production window when we send your quote.
How is pricing calculated for custom rugs?

Pricing is based on rug size, design complexity, colour count, and finishing requirements.
What do you need from me to get started?

To begin, we need a clear image or concept of your design, the desired size, and any colour preferences. If adjustments are needed, we will guide you through the process to ensure the best result.
Can I make changes after placing my order?

Minor changes may be possible before production begins. Once your rug is in production, changes are usually not available.
How do I care for my rug once I receive it?

We recommend gentle vacuuming and spot cleaning when needed. Care guidance can vary by material, so we can provide specific advice with your finished rug.

Terms & Conditions

Refund Policy

All custom rugs are non-refundable once work has begun because each piece is made specifically for your design. If full payment has been made and production has not started, a partial refund may be considered at the discretion of the business, less any administrative costs.

Design & Colour Variations

Slight variations may occur due to the handmade nature of the product. Colours may appear slightly different in person compared with digital screens. Minor line or carving variations are part of the handmade process and are not considered faults.

Turnaround Time

Estimated production times are a guide only and may vary depending on order volume and design complexity.

Care Responsibility

Once delivered or collected, the customer is responsible for proper care and maintenance. Damage caused by incorrect care is not eligible for refund or replacement.

Shipping

Shipping costs are calculated separately unless stated otherwise. The business is not responsible for delays caused by postal carriers. Any damage during shipping must be reported within 48 hours of delivery with clear photographic evidence.